Success Stories

Airways Sector

British Airways - Iberia

Challenge

British Airways / Iberia need travel agencies to be able to change itineraries, add passengers, change flight category, cancel reservations etc, and also view the status of these requests.

Solution

A community (Digital Experiences) Lightning Web Runtime (LWR) was created which allows us to make a totally custom community in LWC, in this community we created custom LWC components which were reusable throughout the community, we also created a CSS which It allows us to have all the unified styles that match the brand and styles that the client already has.

We also created the functionality in which the user could request changes to the existing reservation, manage which cases they had created and review their progress.

Finally, we integrate Salesforce legacy reservation system, which has all the reservation information, such as route passengers, category etc.

Contact

If you want more information, write to us and we will respond as soon as possible. Sure we can work together.


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